Common questions
Everything people ask before signing up — and a few things that come up after.
What is Iris, exactly?
Iris is a calm, AI-powered tool for lot owners and tenants navigating body corporate disputes. She reads your registered documents, drafts clear communications in your voice, gathers evidence, and helps you track important dates (including an ICS calendar feed on paid plans). She's a documentation tool — not a law firm.
Is Iris a replacement for a lawyer?
No. Iris is a preparation tool. She organises your file so when you do see a qualified professional, they can review your case faster — and bill less. Every Iris output ends with a reminder to consider speaking with a qualified professional before taking formal action.
What does Iris actually do?
Four things. She reads your registered documents and answers questions about them with citations. She drafts communications in two versions — your voice and a calm, evidence-preserving version — so you can choose. She gathers evidence (screenshots, emails, photos) and extracts the facts neutrally. And she helps you capture compliance dates and carry them into your own calendar — you still own meeting statutory windows.
How is my data protected?
Encryption at rest and in transit. Hosted in your launch region with strict data residency. Row-level security so no other user can see your data. AI provider has Zero Data Retention enabled — your conversations aren't used for training. We retain an audit log of every action for 7 years (a privacy + compliance requirement). A plain-language list of typical sub-processors is on the Security page.
Can the committee or my body corporate see what I'm doing?
No. Everything in Iris is private to you until you choose to send a communication or share an export. Your evidence vault, drafts, deadlines, and impact log are visible only to you.
How does Iris know my by-laws?
You upload your registered documents (PDF) when you set up your scheme. Iris parses them, indexes every rule, and from then on cites specific rules with page numbers when you ask. The more documents she has, the sharper she gets.
What does the PDF export look like?
A professional case file: cover page, executive summary, master timeline, evidence register (with thumbnails), communications register, records-request register, auto-derived issue register, impact summary, and audit log. Footer on every page indicates it was prepared using Iris and recommends professional review before formal proceedings.
How much does Iris cost?
Solo is $29/month for one property, after a free 3-day trial. Portfolio is $59/month for up to three properties (also with a free 3-day trial). Four or more properties is handled on a quick sales call — open /pricing and tap 'Contact sales' to get in touch. No card is required to start your trial — just sign up and start using Iris immediately.
How does the 3-day free trial work?
Sign up and you get full access to Iris for 3 days — unlimited cases, unlimited evidence, 50 chats per day, PDF export, calendar feed, the lot. No card required. After 3 days, subscribe for $29/month to continue using Iris.
What if I have more than three properties?
Iris Enterprise handles four or more properties — for property managers, paralegals, advocates, and family offices. Pricing is quoted on a short call so we can size it to your portfolio and roll it out properly. Open /pricing and use 'Contact sales' to start that conversation.
Can I cancel any time?
Yes. One click in the Stripe customer portal. No retention scripts, no calls. Your data stays accessible — you can export everything (JSON or PDF) before or after cancelling.
What happens if Iris doesn't know the answer?
She tells you. If a rule isn't in your uploaded documents, she'll say so and suggest a records request. She never invents rules or fabricates citations. If something looks like a real legal question (rather than a documentation question), she points you to a qualified professional.
Which regions does Iris support?
Currently launched in our first region. Other regions roll out as we add their rules and dispute bodies — the architecture supports any region by design. Join the waitlist if your region isn't supported yet and we'll let you know when it is.
What does "preview mode" mean?
If the app is run with preview/demo flags enabled, you see static sample data instead of your real account — useful for demos without wiring every integration. Production for paying customers should use real auth, database, and billing; the signed-in app shows a banner when preview mode is on.
I've already started a dispute. Can Iris help mid-flight?
Yes. Drop in your existing notes, photos, emails, served notices — Iris will extract the facts, build a timeline, and tell you what your registered documents say about the rules being applied. She doesn't need you to start from scratch.
Who processes my data (sub-processors)?
Iris uses specialist vendors for hosting, database, AI, email, billing, error monitoring, and optional analytics. See the Security page for a concise list and how regions typically map — your production deployment should match the accounts you configure.
How do I set up my scheme?
After signing up, the onboarding wizard walks you through it: name your scheme, pick your region, add the scheme number and address, and confirm whether you're an owner, tenant, or committee member. It takes about two minutes. You can change any of these later in Settings → Scheme details.
How do I upload my by-laws?
Settings → Registered documents → drag in the PDF. Iris parses it in the background and starts indexing every rule with page numbers. You'll see a confirmation when she's done — usually under a minute for a typical by-laws document. Upload as many documents as you have: by-laws, schedules, signage, committee resolutions.
What counts as a 'registered document'?
Anything that formally sets rules for your scheme: registered by-laws (the legal ones lodged with the titles office), schedules, exclusive-use grants, and committee-passed resolutions. Posters, signage, verbal warnings, and social-media posts are not registered documents — Iris will flag those as 'signage', 'verbal', or 'social' when you reference them in evidence.
Which jurisdictions does Iris support?
Iris is built to support any jurisdiction once its governing act, response timeframes, and dispute body are configured. The first region is live now; others roll out as we add their rules. If your region isn't listed during signup, register your interest and we'll notify you when it's enabled.
What should I capture as evidence?
Anything that documents what was said, done, or shown: screenshots of emails or messages, photos of notices or signage, recordings (where lawful), and your own contemporaneous notes about conversations. Iris organises it neutrally so you have a clean record if things escalate.
What does Iris do with a screenshot or photo I upload?
She reads it directly — extracts text, dates, names, and tone — and pre-fills the evidence record for you to review. You can edit anything before signing off. Originals are stored encrypted and only you can see them.
Can I edit an evidence record after I save it?
Yes. Open the record from the Evidence page and you can amend any field. Iris keeps a small change history in the audit log so the timeline of edits is preserved (helpful if the record is later included in an export or shared with a professional).
What do the 'stages' mean — FYI, formal, contravention, enforcement?
They're escalation steps Iris recognises so the tone of your letter matches the moment. Stage 1 (FYI) is an early, low-heat heads-up. Stage 2 (formal) asks for the rule and authority being applied. Stage 3 is a formal contravention notice. Stage 4 is enforcement. Iris helps you stay one stage cooler than you feel.
What does the 'calm version' of a draft do?
Iris produces two versions side by side. Your version stays close to your wording. The calm version strips emotional language and accusatory framing while preserving every fact and question. It also asks for the authority being relied on — the single most effective question in body corporate disputes. You choose which to send.
Can I send the same letter to multiple recipients?
Yes. When you serve a draft, you can pick committee, manager, an external party, or another lot — or any combination. Iris records each delivery to its own line in the communications register so you have a clear served-by record later.
How long does the body corporate have to respond to a records request?
It depends on your jurisdiction's governing act. Iris pre-fills your records request with the correct response window for your region. If no reply arrives within that window, your communications page shows an overdue badge and Iris suggests the next escalation step.
What if they ignore my records request?
After the response window expires, Iris will offer to draft a follow-up — either a Stage 2 reminder citing the original date served, or a referral to your jurisdiction's dispute body. She also reminds you that this is the moment many people choose to speak with a qualified professional.
Can I cancel or downgrade after my trial ends?
Yes, any time. One click in the Stripe customer portal (Settings → Billing). Your data stays exactly where it is; you'll just lose access to paid features at the next billing cycle. No data is deleted on downgrade.
What counts toward my chat / evidence / case limits?
Cases: each open case folder counts as one. Evidence: each saved evidence item, regardless of whether it has an attached photo. Chats: each new conversation thread you start with Iris in a 24-hour window. Within a single conversation, you can ask as many follow-up questions as you like.
Where do I find invoices and receipts?
Settings → Billing → 'Manage subscription'. That opens the Stripe customer portal, where you can download every invoice, update your card, change plan, or cancel. Iris does not store card details — Stripe handles all of that.
Where is my data stored?
In the region you launched in, with strict data residency — your records, evidence, drafts, and uploads never leave that region. Encryption at rest and in transit. Row-level security in the database means no other Iris user can ever see your data, even by accident.
What does the audit log capture?
Every meaningful action: signing in, uploading a document, saving evidence, serving a communication, exporting a PDF, changing settings. It's retained for 7 years (a privacy and compliance requirement). You can see your own audit log via Settings → Your data → Export everything.
Can I delete my account and all my data?
Yes. Settings → Your data → Delete account. Deletion is reversible for 30 days (in case you change your mind) and then your data is permanently removed, except for the audit log entries that are legally required to be retained. You'll get a confirmation email at each step.
Still wondering?
Email matty@sunnydaysdevelopments.com.au — I read every message.
Iris is a tool, not advice. Before taking formal action, consider speaking with a qualified professional.